30-day returns
You may notify us within 30 days of delivery that you wish to return an unused item. Products must be complete, clean and in their original packaging.
Your cancellation rights
UK consumers generally have a statutory 14-day right to cancel most distance purchases. This draft policy offers 30 days for eligible unused goods without reducing statutory rights.
Faulty or damaged items
Contact us with your order number and photos. We will offer the remedy required by UK consumer law, which may include repair, replacement or refund.
Return shipping
Customers normally pay return postage for change-of-mind returns. We cover reasonable return costs for verified faulty or incorrect goods.
Refund timing
Approved refunds are sent to the original payment method. Banks may take several working days to display funds.
Start a return
Email hello@creep.watch to start a return.